Yellowfin DashXML Webinar: Good new feature, not so good launch

The launch of Yellowfin DashXML included a round of global webinars mid-week. Well, not “included,” it’s more that the webinar was the entire launch. The new product feature is useful, but as I’m a marketing person I do have to question how they’ve handles the launch.

Yellowfin, as with many business intelligence (BI) vendors, is focused on visualization, providing business knowledge workers the ability to easily see information. The presentation was by John Ryan, Director of Product Marketing, and Teresa Pringle, Product Specialist. As is obvious from the title of the webinar, it was to announce the availability of the first version of DashXML, a utility within Yellowfin that allows easy integration of custom XML into dashboards and reports.

While they do sell directly to IT organizations who provide their interface to their corporate users, they also have a strong OEM business. As Mr. Ryan pointed out, “Embedding BI is a large chunk of Yellowfin’s business.” While direct label clients also want to customize user interfaces, DashXML seems much more valuable to the OEM customer base, providing an easier way to integrate standards from existing applications in order to have a more consistent interface.

The key word in that last sentence was “easier,” not “easy,” and that’s just fine for what is needed. This is XML. As Ms. Pringle explained, programmers will need to be very familiar with CSS manipulation and also with Java Script. DashXML is there to assist developers in providing customized visualizations, it is not for end users. The feature is available with a server license, providing deployment capability, and with a developer license for investigating the feature. It is not available as part of the per-user, distribution license for end users.

DashXML adds power and flexibility to Yellowfin’s offering and will better help its clients customize visualizations.

A Very Quiet Launch

As much as the presenters seemed to be working to imply DashXML is a new product, it’s really a feature of their platform. While the title of the webinar was a launch, nothing in the presentation or on their site implies it’s really a launch.

Almost the entire presentation was about the existing Yellowfin offering. Teresa Pringle’s “demo” portion of the webinar started with a whole lot of customized interfaces and only spent a few minutes showing the DashXML features in design and only for a single report in a dashboard. You could get the idea that it would make things easier, but it was also clear that’s all it did. There’s nothing really new, nothing that Yellowfin clients aren’t doing now, it’s a way to save time and money. Mind you, those are very valuable things, but the presentation didn’t focus on any ROI those savings might present.

What’s more intriguing is that they held a webinar, yet their site doesn’t reflect that knowledge. As of the writing of this blog entry (24 hours after the webinar), a few things seem to be missing:

  • No DashXML item in their home page rotating banner.
  • No DashXML mentioned on the rest of the home page.
  • No DashXML item on their news/blog page.
  • No DashXML added to their site menu, even though John presented a slide that implied DashXML was on the same level as their platform and web services offerings.

If the feature isn’t important enough to discuss on the web site, why have a webinar? After all, the purpose of a webinar is to drive interest in the product and one of the key follow ups for webinars should also be gaining information on your site to hopefully drive customer tracking and contact information as lead qualification.

DashXML is a nice addition that can help IT and OEM developers blend point-and-click development and coding to provide a customized visualization interfaces with better ROI. However, a week webinar and no content is neither a silent launch nor a strong one. Sadly, the marketing doesn’t rise to the quality of the product enhancement.

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